Frequently Asked Questions

Frequently Asked Questions

Funds

How Much Money Is Going To My Organization?

Your organization receives $5 for each bag of coffee purchased through their page.

Also, we run special promotions where we donate an additional $1-$5 per bag!

Is There A Limit To How Much My Organization Will Receive?

No way! Our mission is to bridge the gap between funding and the people doing great work.

We donate $5 per bag whether you purchase 5, 50, or 5,000 bags!  

Can I Write Off My Coffee Purchases As A Donation To My Organization?

No, your purchase doesn't qualify as a donation.

When you purchase coffee from Coffee Fund, you are simply buying delicious gourmet coffee from us. We send funds to your organization as a business because we love the work they are doing!

PRODUCTS & SHIPPING

What Kind Of Coffee Do You Offer?

We only use 100% Arabica coffee beans.

There are two basic categories into which all species of coffee trees are sorted: Arabica and Robusta. Arabica beans produce a superior taste in the cup, being more flavorful and complex.

Robusta beans are cheaper, but produce a bitter brew with a musty flavor and less body. You'll never find them in our blends.

When Will I Receive My Order?

This depends on your preferred shipping method. If your organization offers a pick up location, then we will send your order to the organization at the beginning of each month. If you choose to have your fresh gourmet coffee sent to your home address, we ship out orders every week.

We roast all of our beans fresh to order for the best brewing experience. If you choose to have your order shipped directly to you, you will receive a USPS Tracking Code once your order ships so you will know when your order is on it's way.

Please note, since all our coffees are freshly roasted in small batches, it may take up to 10 business days to receive your order.

Where Do You Ship Coffee?

Shipping is available within the contiguous US states, Alaska, and Hawaii. We cannot ship orders to APO/FPO military addresses, Puerto Rico or the U.S. Virgin Islands. International shipping is not available.

Are There Any Shipping Fees?

Many of our coffee fund partners offer a FREE shipping option to the organization's pickup location.
 
Home deliveries often incur a small shipping fee. You can preview any applicable shipping fees on the organization's checkout page.

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SUBSCRIPTIONS & CANCELLATIONS

How Often Will I Get My Coffee?

Coffee Fund subscriptions are available in several subscription types, anywhere between every week and every 4 months. We also offer one-time purchase options.

Can I Send A Coffee Subscription As A Gift?

Yes, you absolutely can!

Delicious gourmet coffee is always a great gift idea! You can order 3-month, 6-month, or other continuous coffee subscriptions to be sent directly to your friends and family. See how to do this by clicking here.

How Do I Change My Coffee Flavors?

You can change your coffee flavors anytime in your Coffee Fund account settings, or by submitting your request by email or phone.

After you first subscribed to receive Coffee Fund's coffee, you should have received an email to create an account. You can adjust your subscription anytime by accessing your account and changing your subscription details. To see the guide we created to help you do this, click here.

You can also send us a message in our "Contact Us" section of our site, or by emailing us at support@coffeefund.co. We handle all our email requests as soon as possible in the order we receive them.

You can call us during our regular business hours as well. You can find all this information towards the top of this page, or in our "Contact Us" section.

How Do I Cancel My Subscription?

You can suspend, cancel, or adjust the frequency of your subscription anytime in your Coffee Fund account settings, or by submitting your request by email or phone.

After you first subscribed to receive Coffee Fund's coffee, you should have received an email to create an account. You can adjust your subscription anytime by accessing your account and changing your subscription details. To see the guide we created to help you do this, click here.

You can also send us a message in our "Contact Us" section of our site, or by emailing us at support@coffeefund.co. We handle all our email requests as soon as possible in the order we receive them.

You can call us during our regular business hours as well. You can find all this information towards the top of this page, or in our "Contact Us" section.

You must cancel your subscription before your next billing date to prevent being billed for your next bag. You can always find your next billing date in your account or by emailing us at support@coffeefund.co.

What Happens If I Suspend My Subscription?

If you suspend your subscription, all payments will stop for the period the subscription is suspended. When a subscription is reactivated, the subscription and payment schedule will continue as it did before the subscription was suspended.

PRICING & BILLING

Are There Any Hidden Fees? 

No, there are no hidden fees for any of our services!

We are transparent about our operations, and what you see when you checkout is what you will be charged.

What Happens If The Subscription Price Changes?

If our prices fluctuate for any reasons, the price of your subscription will stay the same as long as your subscription continues. If your subscription is cancelled and the prices change, you will start your new subscription at the new price.

We will never surprise you with an unexpected charge or fee should the prices change.

What Are My Payment Options? 

We process all our orders by credit card, debit card, or using Paypal or Google Pay payment processors only.

We do not accept checks, money orders, or cash.

How Often Will I Be Billed?

For one-time purchases, your payment will be processed immediately.

For personal subscriptions, you will pay for your first bag when you place the order, and future billing depends on the frequency of your subscription.

Your billing date is dependent on your subscription date and
type. You can always find your next billing date in your account or by emailing us at support@coffeefund.co.

For gift subscriptions, the 3-month and 6-month subscriptions will be charged all at once. For example, if you order a 3-month gift subscription for one bag each month, you will be charged for the 3 bags together. For continuous gift subscriptions, you will simply pay month-by-month like a personal subscription.

What Is This $1 Charge?

Card and payment security is incredibly important to us. That is why we take extra steps to make sure everything is above board and safe.

The $1 charge is temporary and will be removed automatically soon.

This is what is known as card verification, and it is 1 of 3 security measure we take to make the transaction goes smoothly. This is becoming more of a common practice, and for most people the charge is placed and then voided immediately without any delay.

If you are seeing this $1 charge, it is because your bank didn't recognize the void request immediately, resulting in this delay. The charge should be removed once your bank processes the request, usually within 1-2 business days.

 

RETURNS AND EXCHANGES

What Is Your Return Policy?

Our products are non-refundable and are ineligible for returns.

If the product is damaged or incorrect, please see the "What if the product is damaged?" question below.

What If The Product Is Incorrect or Damaged?

If your order is incorrect or damaged, we will send you a replacement bag for free.

We will handle all requests on a case by case basis. We may require you provide pictures of the damaged or incorrect order and/or more information so that we can improve our operations.

If you receive a damaged or incorrect order, please submit your request to us by sending us a message on our "Contact Us" page, calling us, or emailing support@coffeefund.co.

STILL HAVE ANY QUESTIONS?

(402) 413-1411

  •   support@coffeefund.co